Connected Work Order Tracking Software
An open work order only tells you a job exists. It cannot tell you whether the work is moving or stuck waiting on a part. Track Star's work order tracking software shows the real status of every job, from request to verified close.
.jpg)
Trusted by leading fleets nationwide
Open Is Not A Status Your Work Order Tracking Can Trust
A work order gets created from an email or a note left on a desk. It gets assigned to someone, and then the trail goes cold. The office has no view into what happened next.
On most systems a job is either open or closed. Open covers a repair a tech started an hour ago and one that has sat three weeks waiting on a part nobody ordered. The only way to tell them apart is to call the tech.
Work order tracking software closes that gap by making status mean something. Every job carries where it actually stands, so a stalled repair looks different from an active one before anyone has to ask.
Work Orders Tied To Live Asset Data
Track Star attaches every work order to the asset it was opened for. The repair sits on the same platform as the vehicle's location, its service history, and its live telematics, not in a separate ticketing tool that knows nothing about the equipment.
Because enterprise asset management and telematics run together, a work order can open straight from a fault code or a failed inspection, already carrying the asset's history. The tech sees what went wrong last time before touching the job.
Field crews update status and log work from mobile, so the office watches a job move in real time instead of reconstructing it after the fact.
What Our Clients Say
“Having equipment at the job when promised; inspecting and fueling before delivery; making business choices that positively impact everyone involved; and asking the questions that help us do right by each of our customers are at the heart of everything we do. Track Star helps us make good on our promises.”
Ed Radel
Leppo Rents
“Track Star's solution opens opportunities for NAIPTA. We have a valuable tool to help us make smarter decisions about today’s operations, and plan for the future.”
Wade Forrest
NAIPTA
"We’re able to look at usage from multiple angles and predict optimal timing for vehicle maintenance, planned maintenance prevents unexpectedly pulling a squad car out of service—and potentially impacting public safety"
Aaron Russell
City of Burleson
The Update That Never Reaches The Office
Tracking breaks at the handoff. A tech finishes a job or stalls waiting on a part, and that update sits in his head until he is back at the shop. Track Star keeps status current from the field:
• Status Beyond Open And Closed: In Progress, On Hold, and Awaiting Parts, so a stalled job never hides inside "open."
• Mobile Status Changes: Techs move a job to its real state at the asset, and the office sees it immediately.
• Parts-Hold Flags: A job waiting on inventory reads as waiting, not as a tech falling behind.
• Photo & Note Capture: Proof of the work attaches to the order before it closes.
What Each Work Order Carries
Assignment & Routing
Assign a job to a tech or a group and route it by site. Everyone sees their own queue, and nothing sits unowned in a shared inbox.
Learn More
Cost Capture
Labor and parts post to the work order and roll up to the asset. Cost per repair and cost per asset become real numbers instead of year-end estimates.
Learn More
Inspection-Triggered Jobs
A failed inspection item opens a work order automatically, so a defect found in the yard becomes a tracked job rather than a note that gets lost.
Learn More
Every Open Job On One Asset
Two work orders on the same unit for the same fault is how a part gets ordered twice. Someone reports a hydraulic leak and a job opens. Two days later a different supervisor sees the same leak and opens another. Because every work order sits on the asset, the open jobs are visible before a new one is created:
• Open Jobs On The Asset: Before opening a work order, see every job already active on that unit, so the same repair is not logged twice.
• Full Repair History: Every past work order stays on the asset, so a recurring fault is obvious instead of rediscovered each time.
• Downtime Status: See which units are down for a work order right now, so dispatch stops assigning a truck that is in the shop.
• Group Rollup: Scope open jobs to a yard, a department, or the whole fleet from one view.
The Office Gets Blamed For The Backlog
A slipped job lands on the maintenance office, even when the update simply never made it back from the field. The backlog looks like neglect when it is really a visibility gap.
Track Star has spent 25 years in operations where that backlog is public. Utilities, municipalities, public works, and school districts run work orders on the same platform holding their assets, their inspection records, and their fleet.
A defensible backlog is one you can explain. Which jobs are open, why, and what each is waiting on. That answer lives in the platform, not in a stack of travel copies.
Find out what you could save
Schedule a quick call to discover exactly how we can improve your fleet operations.
+1 800-661-3515Frequently asked questions
Track Star can fully replace it or run alongside your current tools through open APIs. Most fleets consolidate onto one platform so every job sits with its asset data.
Yes. Technicians work from a mobile device, updating status and logging parts right at the asset. No desktop login is needed, which suits crews that never sit at a desk.
Recurring jobs reopen automatically on a schedule or a meter reading, so routine tasks like inspections generate a fresh, tracked work order without anyone re-entering them each cycle.
A closed work order stays on the asset with its parts, labor, photos, and notes. That full history supports audits, warranty claims, and whoever works the unit next.
Track Star tracks work orders on any asset in the register, from pickups and generators to rented equipment. The job and its history follow the asset whatever its type.