To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on every site page in the lower right-hand corner and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on this website. On some pages, you can submit contact forms to request a service request, inquire about Track Star and/or to receive materials. The types of personal information collected on these pages are:
We use the information you provide about yourself when placing an order only to complete that order or during the process of providing a service you have requested. We do not share this information with outside parties except to the extent necessary to complete that order and/or service being provided.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Information you submit on our website will not be used for any other purpose other than the delivery of the information you have requested, unless you indicate otherwise.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Information is encrypted to prevent unauthorized access during transmission and storage. We restrict access to your information to authorized personnel only. We conduct regular security audits to identify and address any potential vulnerabilities. Track Star employees are trained to ensure they understand their responsibilities regarding data protection and privacy.
Mobile Application - Location Data
What Location Data We Collect
The Track Star mobile app collects precise location data including:
• GPS coordinates (latitude and longitude)
• Heading and direction
• Speed and altitude
• Location accuracy
• Timestamp
When We Collect Location
Foreground: When you actively use the app.
Background: When your organization administrator enables device tracking AND you grant "Always Allow" (iOS) or "Allow all the time" (Android) permissions, Track Star collects your location even when the app is closed or running in the background. Location updates are sent every 2 minutes while tracking is active.
Why We Collect Location
Track Star is a real-time workforce and asset tracking platform. We collect location to:
• Track positions of company devices, vehicles, and field personnel in real-time
• Display tracked assets on interactive maps for your organization
• Monitor field operations and routes
• Generate location reports
How We Use Location Data
Your location is:
• Transmitted to your organization's tracking server via encrypted HTTPS connection
• Associated with your user account, device ID, name, and email when transmitted
• Displayed on maps to authorized users in your organization
Who Can Access Your Location
• Your Organization: Administrators and authorized personnel in your organization's Track Star account can view your location
• NOT shared with advertisers, data brokers, or third-party analytics platforms
• Google Maps: Used only for map display. Your location is NOT sent to Google.
• Legal requirements: May be disclosed if required by law
Your Location Controls
Control permissions in device settings:
• iOS: Settings > Track Star > Location
• Android: Settings > Apps > Track Star > Permissions > Location
